Those who own or lease a 2018-2020 Lexus NX300 SUV should know that a slate of customer complaints have arisen in recent months regarding fuel propulsion system issues. Although the manufacturer issued a safety recall over a faulty fuel pump in November 2020, many affected consumers were unable to receive the replacement part. Despite multiple attempts to contact the manufacturer, many Lexus customers are still waiting for crucial information regarding this recall and how they can obtain the replacement part.
Long before the recall was announced, Lexus customers experienced several fuel pump-related issues. One owner of a 2019 Lexus NX300 SUV stated that their vehicle often struggled to gain speed when accelerating from a stop, reaching a maximum of 20 miles per hour. After about 10 seconds, the vehicle finally accelerated normally. Other Lexus customers reported similar issues with acceleration, often taking their SUV to the dealership on multiple occasions without receiving clear answers. After Lexus issued the fuel pump recall, several customers struggled to obtain the replacement part, battling with an unresponsive manufacturer that even failed to properly notify several affected customers.
To learn more about your rights as a consumer under California lemon law, contact the dedicated Berkeley attorneys at Lemon Law Partners, LLP today at (510) 944-0336 for a free case evaluation.